Shipping Policy
Thank you for choosing Vida for your ceramic needs. We’re committed to ensuring your orders are shipped promptly and safely. Please take a moment to review our shipping policy.
1. Processing Time
– Orders are typically processed within 5 business days after payment is received.
– Custom or personalized items might require additional processing time.
2. Shipping Methods
– We offer standard shipping via reputable carriers.
– Expedited shipping options are available for faster delivery.
– Shipping rates are calculated based on the weight, destination, and shipping method chosen.
3. Shipping Times
– Estimated delivery times depend on your location and chosen shipping method.
– Standard shipping usually takes 5 to 10 business days.
– Expedited shipping delivers within 8 business days.
4. Order Tracking
– Once your order is shipped, you’ll receive a tracking number via email.
– This tracking number will allow you to monitor the status and progress of your shipment.
5. International Shipping
– We offer international shipping to select countries.
– Please note that customs fees, taxes, and import duties may apply and are the responsibility of the recipient.
6. Damaged or Lost Items
– In the unfortunate event of damaged or lost items during transit, please contact us within 1 days of receiving your order.
– We’ll work with you to resolve the issue and ensure your satisfaction.
7. Address Accuracy
– It’s essential to provide accurate shipping information. We’re not responsible for delays or non-delivery due to incorrect addresses.
8. Returns and Exchanges
– For information on returns and exchanges, please refer to our Cancellation and Refund Policy page.
9. Contact Information
We’re dedicated to providing a seamless and reliable shipping experience. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]